Payment Policy

Payment Policy for Elixae

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

Payments must be made in full at the time of purchase. Orders will not be processed or shipped until payment is successfully received.

2. Currency

All transactions are processed in CAD. If you’re shopping from outside Canada, your credit card provider or payment service may apply additional currency conversion fees or charges. Elixae is not responsible for these fees.

3. Payment Authorization

By completing a purchase, you authorize Elixae to charge the specified amount to your payment method. If the payment method is declined or unauthorized for any reason, we reserve the right to cancel your order.

4. Failed Payments

If your payment fails:

  • You’ll be notified to update your payment information or try a different method.

5. Refunds and Store Credits

Refunds are processed back to the original payment method used during checkout. If the original payment method is no longer valid, refunds will be issued as store credit. Refund processing times may vary depending on your payment provider.

6. Taxes and Duties

Prices listed on our website do not include taxes, duties, or customs fees unless otherwise stated. Any applicable taxes (e.g., sales tax, VAT) will be calculated and displayed at checkout. For international orders, customers are responsible for any customs duties or import taxes charged by their country.

7. Fraud Prevention

Elixae takes fraud prevention seriously. All transactions are subject to verification. If we suspect fraud or unauthorized activity, we may cancel the transaction and refuse future orders.

8. Order Modifications

Changes to your order (e.g., updating payment information or order details) may not be possible after payment is completed. Contact us immediately at [email protected] if changes are needed. While we’ll do our best to accommodate, we cannot guarantee modifications once an order is processed.

9. Secure Payment Processing

Your payment information is handled securely through our payment processing partners. We do not store your credit card details on our servers.

10. Questions About Payment

For any questions or concerns related to payments, please contact us at: